our policy

OFFERINGS

ONE-ON-ONE

contribution

your contribution for paid offerings is due before the start of the offering. in most cases the deadline is specified with each offering. if needed, please contact us to arrange payment plans.

cancellation, transfers & refund

cancellations requested up to 14 days prior to the event are eligible for a full refund minus a $75 administration fee..

cancellations requested within 14 days of the event are not eligible for a refund, however they can be transferred to another offering or one-on-one within the same calendar year.

there are no refund if you do not show up.

transfers to another offering are available up until 7 days prior to the event.

policy subjected to change without notice

arrival time

please try to arrive on time for your one-on-one session. if you're more than 10 minutes late, we may need to cancel the session. kindly refer to our cancellation policy for more details.

contribution

your contribution is kindly requested before our session (unless we've made other arrangements).

changes, cancellation, transfers & refund

  • based on needs, you may change a session appointment or the frequency of sessions with at least 2 business days notice at no cost.

  • cancellations requested up to 2 business days prior to the session are eligible for a full refund.

  • cancellations requested within 1 day of the session are not eligible for a refund, however they can be transferred to a future session or offering within the same calendar year.

  • if we don't hear from you and you miss the session, we'll have to cancel it and invoice you for the full session fee. you'll need to settle this before continuing with future sessions or discuss special arrangements with us.

  • transfers to another session or offering are based on availability

  • transfers to another offering are available up until 7 days prior to the event.

GENERAL

if we need to cancel an offering due to low registration, severe weather, the host being ill, or issues with the training location (in person) or internet connectivity (online), we'll notify you via email as soon as possible. if this happens, you can either receive a full refund OR apply your contribution towards a future offering. there are no refunds for offerings not paid for in advance.

policies subjected to change without notice